FAQ DrayageSpot

1. What is Drayage Spot?

A: Drayage Spot is not just a network of freight forwarders, it’s an innovative platform that connects freight forwarders and port drayage trucking companies, domestically and internationally. Its mission is to enhance business process efficiency using real-time market intelligence, reduce transportation costs by eliminating redundancies, and drive more business opportunities for its members.

Within each country, Drayage Spot connects freight forwarders directly with trucking companies, removing intermediaries and avoiding unnecessary markups. Trucking companies can submit their most competitive quotes for container transportation, eliminating guesswork. This transparent process saves both parties valuable time and money.

Internationally, Drayage Spot promotes seamless collaboration between Origin Agents and Destination Agents. Its automated quoting system empowers Destination Agents to deliver instant and accurate quotes to global partners, reducing quoting time by up to 95% and overcoming time zone barriers. This efficiency allows agents to respond to customers immediately, secure shipments faster than competitors, and concentrate on their core business operations, ultimately enhancing their success in the marketplace.
2. Who is Drayage Spot Designed for?

A: Drayage Spot was designed for Destination Agents who provide customs clearance, trucking and warehousing.

If you provide Destination Services, or require Destination Services, this platform is built for you to connect with trucking companies in your country and agents worldwide.
3. How does Drayage Spot work?

A: Within Each Country: Freight forwarders post their container drayage needs on Drayage Spot, and trucking companies submit their quotes directly. All trucking companies can see each other's quotes. This transparency encourages them to offer their most competitive rates and eliminates guesswork.

Across Countries: Freight forwarders (Origin Agents) can request automated quotes from multiple Destination Agents simultaneously and receive instant rates. This eliminates time-consuming emails, delays in responses, and manual rate comparisons—streamlining the entire process while reducing the frustration of requesting multiple quotes without guaranteed business.

Manual Quote Requests: For shipments requiring special handling—such as Out of Gauge (OOG) or hazardous (Hazmat) cargo—freight forwarders can request customized manual quotes from destination agents to ensure precise and appropriate pricing.

Rate Confirmation & Visibility: Destination agents can confirm and validate automated rates provided by the platform, enhancing engagement and keeping their company top-of-mind among global partners.
4. What are the benefits using Drayage Spot?

A: Cost Savings: Get competitive rates directly from carriers with no middlemen, eliminating broker fees and markups. Members benefit from transparent, cost-effective pricing.

Efficiency: Automate the drayage quoting process and save up to 95% of the time typically spent providing quotes. No more dealing with time zone differences or waiting for late-night responses from overseas agents—everything happens in real-time.

Market Insight: Access real-time market data to confidently provide accurate quotes, helping all parties save valuable time and money.

Increased Business Opportunities: Members gain a competitive edge over other freight forwarders, enabling them to secure more business and grow their network.
5. Do you charge any subscription fees for the platform Drayage Spot?

A: To enjoy all the benefits Drayage Spot offers, members pay an annual membership fee.

For a detailed list of benefits and membership fees, please visit the Member Benefits page at www.DrayageSpot.com.
6. What is the rate validity for the offers generated for FCL?
A: The quotes provided on Drayage Spot are based on the ETA of your container you provide when you run a quote. Quotes are valid around the specified ETA. This means they are generally reliable for the period close to the given arrival date, allowing for some minor deviations in timing.

Holiday Periods: During major holidays like Thanksgiving or Christmas, there may be fluctuations in rates due to increased demand, limited availability of carriers, or operational constraints.

Ship Delays: If your ship is delayed or arrives significantly outside the expected ETA window, the initially quoted rates might no longer apply.

It's important to anticipate potential changes in rates during these periods and plan accordingly. Keeping communication open with your partner can help mitigate surprises.

Managing Expectations:
- Be Prepared for Variability: Understand that some variability in rates is normal, especially in special situations. Being prepared for these fluctuations and maintaining a proactive approach to communication can help navigate these challenges effectively.
- Regular Updates: Check regularly for any updates or changes in your ETA and keep all relevant parties informed to ensure continuity and avoid unexpected costs.
- Quote Request Time: If your quote request is made more than 30 or 60 days before the ETA, it's recommended to double-check the rate as the ETA approaches to ensure accuracy.
7. Are the quotes in Drayage Spot final?

A: The rates automatically generated by Drayage Spot are based on current market data and are typically very accurate, especially in high-traffic ports. However, all members are encouraged to reach out to their partners to confirm the rates to ensure they reflect the most up-to-date information and specific conditions.
8. When can I start seeing quotes from carriers?

A: After submitting the details of your container to Drayage Spot, quotes from port drayage carriers typically start coming in within one to two days.
9. Are we able to see the Destination Agents?

A: Yes.
10. Are we able to see the carrier for FCL?

A: Yes.
11. Does Drayage Spot provide any financial protection to make sure that we are paid by members?

A: Yes, Drayage Spot offers financial protection to members conducting business with each other. For full details on financial protection, please visit the Member Benefits page at www.DrayageSpot.com.
12. Does Drayage Spot ensure Destination Agents are trustworthy?

A: Drayage Spot carefully screens all freight forwarders before granting them access to the platform. We conduct thorough background checks to verify their reputation and reliability. Additionally, we continuously monitor their performance to ensure they maintain high service standards and foster a dependable business environment.
13. Does Drayage Spot ensure carriers are reliable?

A: Yes. Every carrier joiningDrayage Spot undergoes a detailed vetting process to confirm their credibility and operational reliability. We assess their track record and compliance with industry standards. Furthermore, we actively monitor carrier performance and flag any irregularities to protect members from potential risks.
14. Is there any manual or training video for this platform?

A: Yes, we have a variety of resources to help you get familiar with our platform. We offer detailed manuals and training videos to guide you through every feature and function. Please reach out to your account representative, and they will provide you with access to these materials. Additionally, our customer support team is always available to assist you with any questions or training needs.
15. How can we start with this of platform?

A: Getting started with our platform is easy! Simply contact your account representative or call us at +1 (412) 725-0880. We will provide you with an account application form to collect some basic information needed to set up your account. Once completed, our team will guide you through the next steps to get you up and running smoothly. We're excited to have you on board!
16. How long it takes to open an account on this platform?

A: Once we receive your completed account application form, it typically takes less than 24 hours to set up your account. Our team works efficiently to get you started as quickly as possible. We’ll notify you with username and password as soon as your account is ready to use, so you can begin leveraging our platform without delay.
17. We have some error with the loading of the platform. Do we need to connect to VPN?

A: If you're having trouble loading Drayage Spot, it might be due to an unstable internet connection. We recommend waiting a moment and trying again.

A VPN is generally not required unless you’re in a country with heavy internet censorship. If the problem persists, please check your internet connection or contact our support team for further assistance. We’re here to help resolve any issues you encounter.
18. How about the data security? If we being a forwarder sharing the detail to your platform, do we have any data safety commitments?

A: Absolutely. Data security is a top priority for us. We have a dedicated software engineering team that continuously works on enhancing the security of our platform. We employ advanced encryption protocols and robust security measures to protect your data at every stage. Additionally, we adhere to strict data protection policies and industry best practices to ensure your information remains secure and confidential. You can trust that we take every precaution to safeguard your data.
19. What is your container handling fee?

A: Drayage Spot doesn't charge any container handling fee. However, if you need Drayage Spot help with the dispatching of your containers, or need Drayage Spot
20. How should we choose which company should we go ahead with?
A: When selecting a partner, you have a few key factors to consider:
- Price: Compare the rates offered by different companies. Some may offer lower prices, which can be beneficial if cost is your primary concern.
- Service Quality: Evaluate the service levels, including delivery times, reliability, and customer feedback. High-quality service might come at a higher cost but can be crucial for your business needs.
- Balance of Price and Service: Often, finding a balance between cost and service quality is the best approach. Look for companies that offer the right mix of competitive pricing and reliable service.
To help you make an informed decision, Drayage Spot provides detailed information on each company, including reviews, ratings, and performance metrics. This way, you can choose a partner that aligns with your specific priorities and requirements. If you need further guidance, our customer service team is always here to assist you.
21. Whom should we contact in case of emergency?

A: In an emergency, you are encouraged to contact your partner directly. However, if you encounter difficulties, our team is more than happy to assist in reaching out to your partner on your behalf.
22. Does Drayage Spot works for export drayage?

A: Yes, Drayage Spot supports export drayage. When it comes to transportation, export is simply the opposite of import. You can use Drayage Spot to run export drayage quotes in the same way you would for import drayage.

If you have any specific requirements or questions about export drayage, please feel free to contact your partnering agent.
23. What is the insurance coverage to our cargo? If it’s a high value one, do we have facility to top up the coverage?

A: By default, cargo insurance is arranged between agents and carriers, and Drayage Spot does not directly manage insurance for shipments.

However, if you require insurance coverage, we can assist in securing dedicated insurance for your container.

We strongly recommend that all shippers obtain door-to-door Shipper’s Interest Insurance to ensure comprehensive protection, especially for high-value shipments.